Making Use of Business Phone Services Which Ensure Customer Satisfaction

Making Use of Business Phone Services Which Ensure Customer Satisfaction

Today, businesses have many phone systems to make use of – especially when looking back to times past of landlines and not much else. And whilst advances in technology are moving ahead for more products and comprehensive services, it’s also making it somewhat more difficult for company owners to select which product is ideal for them.

  • With that in mind, let’s have a look at some of the main kinds of business telephone phone systems in the UK, which are currently on the market.

The Old Traditional Phone System

The conventional landline system formed the backbone of telecommunications for nearly all of the 20th century, but have slowly been phased out by increasingly new technology of the 21st-century.

The enterprise-level phone systems have plenty of bells and whistles, as long as you have the necessary PBX hardware set up for individual extensions for each worker or department. Calls can be transferred, directed to voicemail, etc.

  • The only issue with landlines is (and was) that they end up costing much more than their next-gen adversaries. To start with, PBX infrastructure is expensive, and administering can be a something short of a nightmare.
  • Presently, the only companies which can really justify using a landline-based phone system are those larger ones which have a big enough budget.

Virtual Phone System

This is now more popular than ever and is the type of phone network, which powers a virtual receptionist and message-taking service. Commonly, systems such as this connect single business lines out to an off-site office or centre where all calls are covered and the appropriate action is then carried out.

See Also:  Lead Generation: 4 Essentials You Need to Know

When the receptionist answers the phone, she or he will then carry out different actions:

  1. Forward the call to the right person/people inside the company
  2. Screen calls to make certain whether any further action is necessary
  3. Take a message and then relay it to the applicable person
  4. Try to address any enquiries or issues mentioned by callers

The Ideal System

For any caller, it would seem as if they have indeed called into the company’s office, and were then greeted by the office receptionist and then, put in touch with someone they wanted to talk with. There was no reason that they would know that their call has actually moved over a significant geographical distance.

  • The great benefit of this type of system is it’s easily affordable monthly cost – and especially for small offices and/or companies who have many remote staff.

If staff members are working remotely, calls can still be simply passed on to them through their mobile phone. And in this kind of setting, virtual phone systems provide the perfect enterprise-level telecommunications service without any need to invest in any equipment.

This is a much better idea for you to have a single, unified front which can then be presented to the outside world. It not only improves the image of your business, but also promotes much more effective business operations.